PERFORMANCE GUARANTEE

We're Committed To Doing The Right Thing

At Riekes, our commitment to performance is unwavering because we understand that our promise matters to your business.  So, we took a hard look at what was important to our customers and have identified are key pillars where we stand behind a high level of performance. 

Every team member at Riekes is empowered to resolve your issues promptly. Should any concern persist beyond 24 hours, it will be escalated directly to our President for immediate resolution.

This is our promise to you: we do the right thing, always, because we know your business depends on it.

Performance Guarantee Vector

We guarantee if there is an issue... or if we fall short, we will make it right.

Committed to Service, Pillar 1 of Rieke Performance Guarantee
Equipment That Performs, Pillar 2 of Rieke Performance Guarantee
Fleet Survey Guarantee, Pillar 3 of Rieke Performance Guarantee
Parts Quality and Availability, Pillar 4 of Rieke Performance Guarantee
Every Riekes Team Member has the authority to solve your problem. If a concern remains after 24 hours, it will be placed on my desk for immediate attention.

- Duncan Murphy, President

Reliable Rental Equipment, Pillar 5 of Rieke Performance Guarantee

Discovery Center

Don’t just take our word for it! Come see for yourself what Riekes Equipment can do for your business on a customer tour of our Discovery Center.

News & Announcements

Riekes Equipment Celebrates 90 Years of Service, Innovation and Growth
March 4, 2026

In 2026, Riekes Equipment will celebrate 90 years in business, marking nine decades of helping warehouses, manufacturers and distribution centers improve safety, productivity and performance. Founded in 1936, Riekes entered…

Women in Industry: Misty Flowers, Operations Manager for Riekes Equipment in Kansas City
February 27, 2026

Misty Flowers has been a steady force at Riekes for 13 years. During that time, she has built a reputation for reliability and follow-through. Two years ago, she stepped up…